Download Instructor Resources of The Service Consultant: Principles of Service Management and Ownership, 2nd Edition – Instructor Resources (Answer Key + Test Bank + PowerPoint Presentations)
Multiple Formats
Please note that by purchasing this product, you will only receive instructor resources related to the book. This product does not include the book itself.
by Ronald A. Garner, C. William Garner
Information
Format: Multiple Formats Language: English Edition: 2 Publisher: Cengage Learning Publication Date of the Electronic Edition: 2013 ? ISBN: 9781133612353, 1133612350, 9781285806556, 1285806557, 9780357671269, 9781285816579, 9781285306285
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Description
Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business.
